Getting Started
- Orders on our website are typically delivered 72 hours from the date of confirmation. Delivery time can change if there are any unavoidable circumstances. However, we make sure to inform customers beforehand about any unavoidable situations, the transports costs will be 1000 takas for e-bikes and 150 takas for spare parts
- Orders placed on our website are delivered typically 5-7 working days from the date of confirmation With a transport system, you can get your product outside of Dhaka you can get 1800-2500 taka for e-bikes and 200 taka spare parts transport cost from Green tiger. You can also order through our website in that case if it's parts then they will be delivered to your home. If it's a bike then it will be delivered to your nearest agent or dealer.
- There are also 22 banks for EMI on our website
After-Sales
- A customer must inform us within 24 hours of receiving the product.
- We will bring back the product for investigation or have it checked by the nearest service agent. It will take approximately another 72 hours for the investigation to be over.
- We will provide an update after the investigation is completed.
- If the product is found damaged before delivering it to the customer, we will have the product repaired or replaced.
- In case of sending the wrong color of the product, we will replace it with the right one.
- In case nothing is wrong with the product, we will send it back to the customer and the customer will have to take care of the delivery charges.
- If the customer does not like the color/model/feature of the bike after getting the delivery, we will not be able to replace the bike or refund the money.
- We have a replacement warranty on our bike's motor, controller, and battery. So in case, either of the parts gets damaged, we will have them replaced with new ones.
Other
- The switches and speedometers used in our bikes are waterproof. Our bikes do not get damaged in rain, but we suggest keeping away the bikes from the roads which contain knee-high water to avoid any inconvenience.
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- We also suggest when washing the bike, water cannot be fed directly through the water pipe between the controller and the battery under the seat. The seat can be washed with water.
- Typically the lifespan of an electric bike is 2-2.5+ years depending on the bike model and battery type. but mainly it depends on how you are using the bike.
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Joy Rider Lite is a lite version of the joyrider model, Joy Rider Lite comes equipped with a 60v 20Ah lead acid battery that provides 60–65 miles of the price range with 82,000-89,000 BDT.
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Joyrider comes with 48-volt lead acid battery which provide 150km mileage and Joy Rider Lite comes with 60-volt lead acid battery which provide 60-65km
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Green Tiger bikes come with Lithium Batteries and Joy Rider Lite comes with Lead Acid Battery
Dealership
You have to invest a minimum of 4,60,000 BDT to be a Green Tiger dealer.
Yes, you need a showroom for the dealership and its size has to be 300-500 sqft.
You do have a trade license and have to provide us with your NID copy.
You have to take minimum of 5 bikes to start.
The commission amount depends on the bike's battery voltage.
Dealership contractual period is of 2-3 years. The contract will be renewed after that.
Yes, 10-15% commission on parts is provided.
We involve our dealers in all our marketing campaigns. We also provide marketing materials in that area.
Yes, we will appoint agents in areas where dealers have been activated.
Yes, there are benefits for achieving targets within 6 months.
No. Bikes can not be returned if not sold.
To get the details about area-wise dealership policies, Please contact our customer service team.
There is no warranty on the bike's body parts, The Warranty will be provided only on the motor, battery & controller.
Dealers will bear courier charges when parts are ordered.
Service Agents
Service charge is 250bdt minimum.
Yes please check out the website to see the available parts.
Yes, money has to be paid in advance.
No depends on the service,the fee will depend on it.
250bdt for each service coupon can retained .
A service agent will be able to earn an estimated amount of 10k per month.
Yes we provide agents training (on spot/in our office premises) and provide certification.
Training can be day long or can take up to 2 days, depending on trainnee previous experience and skill an our capacity.
Fill up the form which is given below:-
https://www.greentiger.com.bd/agent-locator
pay registration fee can be paid via bkash or cash
training date will be set after on batch of trainees are acquired
Yes,after first training, the fees has to paid from then on.
Battery
Currently its not available
Yes, we take battery customized orders. for customized order please contact with our customer support team.
Hotline: +8809642484848, Whatsapp: 01987878741, mail: greentiger.cs@gmail.com
They need to send the battery directly at Green Tiger showrooms for servicing, They just need to pay the service charges.
No need to change controller and converter. But charger is mandatory to change for lithium battery.
Yes you can purchase lithium battery in EMI option from our website as like our bike policy
Initially 200 taka per kg
For Lithium battery it is 48 volt 1000 watt battery ,60 volt 1200 watt.
For Lead Acid battery it is 48 volt 120 ah battery & 60 volt 26 ah battery.
Because its specifiation are high with new technology, long lasting, saves electricity, light weight
10-14 kg on avarage.
E-Bike:
6 month official replacement warranty from purchasing date and 4.5 years service warranty .
Mishuk/Rickshaw:
1 year official replacement warranty from purchasing date and 3 years service warranty .
No issue you will get benifited.
Instructions for battery converting: https://youtu.be/XCPY57xMsxE
7-10 years
yes in the long run it may need service.
Yes they can conert there bikes with Green Tiger lithium batteries.
Yes Green Tiger will bear the installing cost of lithium battery if any one purchase from our website or showroom
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