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Green Tiger

For the PDF version click below 

Dear Valuable customers,
Your input is very important to us. For any kind of query or issue use Submit a Ticket Button to Let us know about it. And Someone in-charge will contact you as soon as possible. 

To view the previously raised Tickets and their updates please go to View my Tickets. 

For the PDF version click below 


+8801988441199
contact@greentiger.com.bd

104/2 Kazi Alauddin Road, Dhaka 1100 Bangladesh

Getting Started - After Sales - Other  - Dealership - Service Agents - Battery

Getting Started 

  • Follow the steps to complete your order from our website:
    1. Sign up with your email address or phone number
    2. Select your preferred product and click on ''add to cart'' option.
    3. After selecting all your products, you can click on ''process check out''.
    4. The payment page will appear where you will be given the option to pay via SSL commerz , bank deposit or bkash
    5. You will get a confirmation call from our support team within the next 24 hours.
    6. You will get a confirmation SMS when your product is handed over to the delivery team.
    7. Upon receiving the package, you will get another SMS confirming the delivery of the product.
    8. We take 72 hours to deliver your product.
  • No Registration is needed for e-bikes. But as per government laws, you can carry your driving license and wear helmet with you when riding an e bike.
    •            Delivery Inside Dhaka:
      • Orders place on our website are delivered typically 72 hours from the date of confirmation. Delivery time can change if there are any unavoidable circumstances. However , we make sure to inform customers beforehand about any  unavoidable situations, the transports costs will be 500 taka for e-bikes and 150 taka for spare parts

      • For deliveries outside of Dhaka:
      • Orders place on our website are delivered typically 5-7 working days from the date of confirmation With a transport system, you can get your product outside of Dhaka you can get 1000 taka for e-bikes and 150 taka spare parts transport cost from Green tiger. You can also order through our website in that case if its parts then they will be delivered to your home. If it's a bike then it will be delivered to your nearest agent or dealer.

  • They need to show the invoice which was sent by the company via email.
  • For ordering through our website, you will have to make the full payment in advance via SSL commerz, bank deposit, bkash, credit card.
    • You can pay via cash if you buy products directly from our showroom 
    • Online method:
    •  Bkash: 
    •  Click payment through Bkash from the payment page. 
      • Go to you Bkash account.
      • Click payment.
      • Type our Bkash merchant account number - 019-8385-3333.
      • Provide your PIN.
      • Click payment. 
      • Send us your Trxn ID via email to support@greentiger.com.bd
    • Credit Card:
      • Click payment through SSL from the payment page 
      • Give your card details 
      • Follow SSL payment procedures 
    • For Bank
      • Click pay with bank
      • Pay as per given bank details
      • Send the payment copy to  support@greentiger.com.bd
           Offline method:
                 Cash payment is available for spot purchase.
  • We have EMI options. Which is applicable for 3-36 months with your credit card. 
  • There are also 19 banks for EMI on our website which you can get by visiting the website
  • Keep an eye on our Facebook page and website for upcoming offers.
  • Green Tiger has prepared privacy policies in order to protect user policy.
  • Provide us your number in our Facebook page or via live chat, we will notify you when we re-stock the model.
  • Contact our customer service immediately. If the order is not processes yet, we can cancel the item. 

After-Sales

  • Our service hour is from 10 am to 8 pm.
  • Green Tiger provide 6 months replacement warranty and 5 year service warranty for battery, 6 months replacement warranty for controller and 1 year replacement warranty for motor.
  • Our policies on these rare events are as follows:
    1. A customer must inform us within 24 hours on receiving the product.
    2. We will bring back the product for investigation or have it checked by a nearest service agent. We will take approximately another 72 hours for the investigation to be over.
    3. We will provide an update after the investigation is completed.
    4. If the product is found damaged before delivering it to the customer, we will have the product repaired or replaced.
    5. In case of sending the wrong color of the product, we will replace it with the right one.
    6. In case if nothing is wrong with the product, we will send it back to the customer and the customer will have to take care of the delivery charges.
    7. If the customer does not like the color/model/feature of the bike after getting the delivery, we will not be able to replace the bike or refund the money.
    8. We have replacement warranty on our bikes motor, controller, battery. So in case either of the parts get damaged, we will have them replaced with new ones.
  • You can service/repair your e-bikes from our authorized service agents. Find the nearest agent in your location: https://greentiger.com.bd/agent-locator .
    • If service agent is not available in your area, you can contact our support team to get the servicing from our showroom. We will appoint someone to fix your issues. 
  •  On purchasing an e-bike, you will get 3 service coupons which you can use for bike repairmen. 
    • For electric bicycles, coupons can be used only fixing electrical functions such as battery, motor or controller. For other issues, users can contact customer service department for getting suggestions about bike repairing.
    • Service charge is applied after 3 coupon cards are used. And the charge depends on the bike issue.
  • Exchange rate is 300 BDT + and for lithium battery it will be 200tk per kg
  • You have to place the order from our website. We will send you the product via courier service.

Other

  • With our provided auto charger, you will not face any trouble with overcharging.
  • It is recommended that the riders use protected gears such as helmets, check brake and check accerator when riding an electric bike. We also suggest to carry your driving license with you.
  • Yes, we have three-wheelers available. For assembling 3 wheelers after you purchase an e bike, we charge 15000 BDT only. Please note that we do not provide any warranty for it. 
  • We provide GT goodies such as t-shirt's, helmets, key rings, service coupons when you purchase an electric bike from us.
  • Our products are imported from China and assembled in our factory in Bangladesh.
  • The switches and speedometer used in our bikes are waterproof. Our bikes do not get damaged in rain, but we do suggest to avoid roads where the water is knee-high to avoid any kind of inconveniences.
    • When washing the bike, water cannot be fed directly through the water pipe between the controller and the battery under the seat. The seat can be washed with water.
  • The life spend depends on the bike models and battery type. Typically the life-span of electric bike is 5-10 years.
  • Must be 220V AC voltage compatible. We recommend thick wire to be used when charging it. 
  • You cannot fit 60 volt lithium battery in a 48 volt lithium bike.
  • Our price breakdown is as follows:
    1. Depending on the battery type, motor and controller.
    2. On-going R&D costs.
    3. Customer service.
    4. Trained technical authorized service agents.
    5. Guaranty and warranty on bike components.
    6. Operational costs for maintaining our factory, warehouse, showroom.
  • Lithium batteries are light-weight, which gives better mileage and can operate for 10 years. Lithium batteries have a power density 3 to 4 times greater than lead acid.

Dealership

You have to invest minimum 3,20,000 Taka to be a Green Tiger dealer.

No,not at the moment 

Yes the showroom size has to be 300-500 sqft  

You to have a trade license and provide us with your NID card copy 

You have to take minimum of 5 bikes

No, but we will provide 5,000 bdt for remiunation for 1 years for exclusive dealership only 

commission amount depends on bikes battery voltage 

contractual period is of 2-3 years.The contract will be renewed after that.

Yes, 10-15% commission on parts are provided. 

we involve our dealers in all our marketing campaigns.We also provide marketing materials in that area.

we appoint agents and accelerators in areas where dealers have been activated.

Yes, there are benefits for achieving targets within 6 months. 

no.

Yes.

Please contact customer service to know more about dealership policies.  

Warrenty will not be provided on bikes body parts, only on motor,battery & controller 

Dealers will bear courier charges when parts are ordered .

Service Agents

Service charge is 250bdt minimum.

Yes please check out the website to see the available parts.

Yes, money has to be paid in advance. 

No depends on the service,the fee will depend on it.

250bdt for each service coupon can retained .

A service agent will be able to earn an estimated amount of 10k per month. 

Yes we provide agents training (on spot/in our office premises) and provide certification.

Training can be day long or can take up to 2 days, depending on trainnee previous experience and skill an our capacity.

Our team will notify when the training is confirmed. 

Fill up the form which is given below:-
https://www.greentiger.com.bd/agent-locator 
pay registration fee can be paid via bkash or cash
training date will be set after on batch of triness are acquried 

Yes,after first training, the fees has to paid from then on.

Battery

Currently its not available

No we dont take customized orders. 

They need to send the battery directly at Green Tiger showrooms for servicing, They just need to pay the service charges.

No need to change controller and converter. But charger is mandatory to change for lithium battery. 

Yes you can purchase lithium battery in EMI option from our website as like our bike policy

48 volt 1000 wh and 60 volt 1200 wh

initially 200 taka per kg

Because its specifiation are high with new technology, long lasting, saves electricity, light weight 

10-14 kg on avarage.

you will get 6 month official replacement warranty from purchasing date and 5 years service warranty .

No issue you will get benifited. 

10 years 

yes in the long run it may need service.

Yes they can conert there bikes with Green Tiger lithium batteries.

Yes Green Tiger will bear the installing cost of lithium battery if any one purchase from our website or showroom

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