Return POLICY
On getting a faulty or damaged product, the customer must notify our customer service team via Facebook or Email with the invoice/order number.Our policies on these rare events are as follows:
- 1. A customer must inform us within 24 hours of receiving the product.
- 2. We will bring back the product for investigation or have it checked by the nearest service agent. It will take approximately another 10 working days for the investigation to be over.
- 3. We will provide an update after the investigation is completed.
- 4. If the product is found damaged before delivering it to the customer, we will have the product repaired or replaced.
- 5. In case of sending the wrong color of the product, we will replace it with the right one.
- 6. In case nothing is wrong with the product, we will send it back to the customer and the customer will have to take care of the delivery charges.
- 7. If the customer does not like the color/model/feature of the bike after getting the delivery, we will not be able to replace the bike or refund the money.
- 8. We have a replacement warranty on our bike's motor, controller, battery. So in case, either of the parts gets damaged, we will have them replaced with new ones.
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