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On getting a faulty or damaged product, the customer must notify our customer service team via Facebook or Email with the invoice/order number.Our policies on these rare events are as follows:

  1. 1. A customer must inform us within 24 hours of receiving the product.
  2. 2. We will bring back the product for investigation or have it checked by the nearest service agent. It will take approximately another 10 working days for the investigation to be over.
  3. 3. We will provide an update after the investigation is completed.
  4. 4. If the product is found damaged before delivering it to the customer, we will have the product repaired or replaced.
  5. 5. In case of sending the wrong color of the product, we will replace it with the right one.
  6. 6. In case nothing is wrong with the product, we will send it back to the customer and the customer will have to take care of the delivery charges.
  7. 7. If the customer does not like the color/model/feature of the bike after getting the delivery, we will not be able to replace the bike or refund the money.
  8. 8. We have a replacement warranty on our bike's motor, controller, battery. So in case, either of the parts gets damaged, we will have them replaced with new ones.

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